Frequently Asked Questions

Monday to Friday: 11 a.m. to 10 p.m.

Saturday, Sunday & Public Holidays: 10 a.m. to 11 p.m.

 

The minimum age requirement for access to the spa and fitness center is 18.

 

Lockers are provided in both Ladies and Gentlemen changing rooms. However, we regret that any loss or damage of personal articles will not bear us liable hence keep all valuables locked in your room or spa locker during your visit.

 

All prices are quoted in Hong Kong Dollars and exclusive of service charge. Please note that availability and pricing is subject to change or discontinuation at any time without prior notice.

 

We encourage that you arrive at the spa reception 30 minutes prior to your scheduled appointment. This will allow us to have a brief discussion with you about your treatment and to give you ample time to visit our spa facilities. Please understand that  late arrivals will not receive an extension of scheduled treatments.

 

To schedule your preferred time and treatment, please speak with Spa Concierge for availability and provide valid credit card information and contact details, In-house guests may press the Spa button on your room telephone or call (852) 22632040.

 

Cancellation or rescheduling within 10 hours or a no show will incur a 100% charge. Valid credit card information is required at the time of booking.

Our spa environment provides relaxation and tranquility. Please respect all Spa guests' right to privacy and serenity. Mobile phones and cameras are not permitted for use within the spa.

Kindly advise us of any health conditions, allergies or injuries, which could affect our service when making your Spa reservation. Please consult your doctor prior to your visit at The Ritz-Carlton Spa, Hong Kong. Heat and water facilities are not recommended for prenatal ladies.

 

The well-being of you and your baby is of utmost importance during your pregnancy. The Maternity Experience is designed to help ease aching muscles and to relax your body and mind.

Disposable undergarments, bathrobes, slippers and hair amenities are provided in pre-treatment lounges for guests.

 

Relaxation lounges are provided for guests to relax and unwind before and after their treatments. Spa facilities are available for spa guests, featuring steam, saunas and experience showers.

Gift certificates are available - an ideal present for someone special. Please contact the Spa Concierge for details.

Yes. We provide an extensive variety of skincare and body products for your spa regime at home.

The Ritz-Carlton Spa, Hong Kong offers Annual Wellness Memberships and personal training sessions for guests to relax and meet fitness goals while enjoying breathtaking views of Hong Kong.

Products sold are not refundable or exchangeable.