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Frequently Asked Questions

  • Prior to Arrival
    Prior to Arrival
    What are the opening hours for Spa treatment?

    Monday to Friday: 11 a.m. to 10 p.m.
    Saturday, Sunday & Public Holidays: 10 a.m. to 11 p.m.

    Is there a minimum age for treatments?

    The minimum age requirement for access to the spa and fitness center is 18.

    Where can I put my valuables?

    Lockers are provided in both Ladies and Gentlemen changing rooms. However, we regret that any loss or damage of personal articles will not bear us liable hence keep all valuables locked in your room or spa locker during your visit.

    How are the price quoted?

    All prices are quoted in Hong Kong Dollars and exclusive of service charge. Please note that availability and pricing is subject to change or discontinuation at any time without prior notice.

    What is the ideal time to come to the Spa?

    We encourage that you arrive at the spa reception 30 minutes prior to your scheduled appointment. This will allow us to have a brief discussion with you about your treatment and to give you ample time to visit our spa facilities. Please understand that  late arrivals will not receive an extension of scheduled treatments.

    How do I make a reservation?

    To schedule your preferred time and treatment, please speak with Spa Concierge for availability and provide valid credit card information and contact details, In-house guests may press the Spa button on your room telephone or call (852) 22632040.

    What if I need to cancel or reschedule the appointment?

    Cancellation or rescheduling within 10 hours or a no show will incur a 100% charge. Valid credit card information is required at the time of booking.


Monday - Friday :

11:00 AM - 10:00 PM

Saturday - Sunday & Public Holidays:

10:00 AM - 11:00 PM

Appointment Required